Refund and Returns Policy

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Refund & Returns


Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 30 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at returns@anpeet.com

We only accept returns for customer remorse on the following conditions:

-For items with a manufacturer seal, the manufacturer seal must be unopened

-The item must be in its original packaging with all original accessories
In cases of customer remorse returns, shipping costs are paid by the customer.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

-Custom or personalized orders

 

Return policy on damaged, wrong, expired products


If you find products in your order damaged, wrong, crossed the expiry date mentioned on the package please contact us directly by email at returns@anpeet.com

In the aforementioned case, you will have 30 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 30 days period from receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or expired, as the shipping costs will already be paid by us in the return label.

 

Returning an order

Contact us via email at returns@anpeet.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return to your registered email ID. The return label will have shipping costs paid.

Pack the item neatly and carefully and send the item.

Sometimes, the customer address may not be serviceable by our courier partner as they are located to a very remote region and we may not be able to send you a return label. In such cases, the customers are requested to send us an email using contact us page.

 

Cancelling an order

You have 24 hours days before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

 

Lost shipments

If at least 3 days have elapsed since the expected delivery date, please contact our customer service via email at returns@anpeet.com and allow us at least 7 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 7 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

 

Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

 

Contact Us

Email : returns@anpeet.com

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